Propaganda and Gaslighting
Propaganda When overstatements and exaggerations run rampant in social settings, in social media, and in the press, it begins to sound like …
Ballot Initiatives: How They Work
Ballot Initiatives are the questions you see on the ballot. The reasoning behind ballot initiatives is that a ballot initiative can make …
Invisibility Wears You Down
Invisibility, it feels awful. Some staff feel like a thing — not a person — by people who order them around. People …
Microaggression and Customer Service
When you open the doors of a customer service business, anyone can come in. Whether that business is a coffee shop with …
They Are Not So Stupid
Rona’s rule #1: If you want to communicate with people, stop calling them stupid. Don’t take a good argument and defeat it …