When you open the doors of a customer service business, anyone can come in. Whether that business is a coffee shop with physical doors or a whether the business is serving customers on the phone or internet chat function. The staff are there to create a pleasant environment while the …
How can what you say be perceived as the very opposite? Well, it happens all the time. Before you look at the …
The most effective conversations I’ve had with people who are prejudiced against my friends is to tell stories about what I know …
When I teach verbal self-defense, I frequently get questions not only about at-work relationships, but also about family bullies. The thing about …