Texting Must Evolve
Texting manners evolve, just like telephone and email manners. They evolve a bit more slowly in business than in personal communication. Texting …
Vaccination Conversation
This week, I heard of someone in customer service seeking support or sympathy for being fired because they refuse vaccination. The friend …
The Most Dangerous Things We Do
What’s a danger you have to pay attention to? As a white woman living in Massachusetts, I have little fear of being …
How to Calm Down (even now)
Brain science tells us that our brains do not work well when we are afraid. When we feel threatened, our higher, …
Holding onto Opinions
How can someone believe that? They must be [add your insult here.] No, they are not [add your insult here.] They are …