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verbal self-defense

How to talk about gun safety

Step one: Say “gun safety.” There is no benefit to be having a rights discussion when people can legally get semi-automatic weapons, …

stereotypes

How to deal with stereotypes

Scot Lehigh, columnist for the Boston Globe, found himself at a loss for words when a fellow hotel guest started speaking in …

texting

Texting Must Evolve

Texting manners evolve, just like telephone and email manners. They evolve a bit more slowly in business than in personal communication. Texting …

vaccination

Vaccination Conversation

This week, I heard of someone in customer service seeking support or sympathy for being fired because they refuse vaccination. The friend …