Thanksgiving Conversations
Thanksgiving. Time to dine with that angry relative. You know who. They’ll insult people you identify with and support their prejudice with …
Answering “You’re Too Angry”
You have a right to be angry at people who are hateful to you. You do not have to engage with haters. …
Propaganda and Gaslighting
Propaganda When overstatements and exaggerations run rampant in social settings, in social media, and in the press, it begins to sound like …
Invisibility Wears You Down
Invisibility, it feels awful. Some staff feel like a thing — not a person — by people who order them around. People …
Microaggression and Customer Service
When you open the doors of a customer service business, anyone can come in. Whether that business is a coffee shop with …