Answering “You’re Too Angry”
You have a right to be angry at people who are hateful to you. You do not have to engage with haters. …
Propaganda and Gaslighting
Propaganda When overstatements and exaggerations run rampant in social settings, in social media, and in the press, it begins to sound like …
Invisibility Wears You Down
Invisibility, it feels awful. Some staff feel like a thing — not a person — by people who order them around. People …
Microaggression and Customer Service
When you open the doors of a customer service business, anyone can come in. Whether that business is a coffee shop with …
What Did He Mean By That? You’ve Got It All Wrong.
How can what you say be perceived as the very opposite? Well, it happens all the time. Before you look at the …