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verbal self-defense, Page 2


Texting Must Evolve

Texting manners evolve, just like telephone and email manners. They evolve a bit more slowly in business than in personal communication. Texting …


Vaccination Conversation

This week, I heard of someone in customer service seeking support or sympathy for being fired because they refuse vaccination. The friend …

brain scan

How to Calm Down (even now)

  Brain science tells us that our brains do not work well when we are afraid. When we feel threatened, our higher, …

dialogue overlap opinions

Holding onto Opinions

How can someone believe that? They must be [add your insult here.] No, they are not [add your insult here.] They are …