The Non-Apology Apology
A true apology has most or all of the following characteristics: Is freely offered without requiring conditions or minimizing what was done …
Real Apologies: At Work and Online
In a recent conversation with a woman-friend, she told me about an apology she did not receive in the workplace, some years …
What’s a non-apology apology?
At best, a non-apology apology includes acknowledgement that you were harmed. It may also include a promise to do better. But it …