Invisibility, it feels awful. Some staff feel like a thing — not a person — by people who order them around. People who have positions where they talk to strangers are especially prone to getting drained by this. People who canvas, or are tour guides, or do phone or internet …
When you open the doors of a customer service business, anyone can come in. Whether that business is a coffee shop with …
Rona’s rule #1: If you want to communicate with people, stop calling them stupid. Don’t take a good argument and defeat it …
How can what you say be perceived as the very opposite? Well, it happens all the time. Before you look at the …
There were four ballot questions about worker pay and taxes set for the 2018 election in Massachusetts. They won’t be on the …